Responsible Gaming at c222
At c222, we believe that gambling should always be an enjoyable, controlled form of entertainment. Our responsible gaming programme gives every Bangladesh player the tools, resources, and support needed to stay in control — from deposit limits and self-exclusion to 24/7 professional support.
Gaming That Stays Fun and Safe
c222 takes its duty of care seriously. We are committed to providing a safe, transparent, and responsible gaming environment for all players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.
Deposit Limits
Set a daily, weekly, or monthly deposit cap on your c222 account to ensure your spending stays within budget. Once a limit is applied, it takes effect immediately. Requests to increase a limit are subject to a mandatory cooling-off period before taking effect, giving you time to reflect on your decision.
Session Time Limits
Decide in advance how long each gambling session should last. c222's session time controls allow you to set a maximum session duration. When your allotted time is reached, you will receive a clear on-screen notification and the option to end the session. Keeping sessions short helps maintain perspective and enjoyment.
Time-Out Feature
Need a short break from gambling? c222's time-out feature allows you to temporarily suspend your account for a defined period — from 24 hours up to several weeks. During a time-out, you will not be able to log in, deposit, or place bets. This tool is ideal when you feel you need a brief pause without committing to full self-exclusion.
Self-Exclusion
If you feel that gambling is becoming difficult to control, c222's self-exclusion tool allows you to close your account for a minimum period of six months or permanently. Once self-exclusion is active, it cannot be reversed during the exclusion period. During self-exclusion, c222 will also suppress all marketing communications to your registered contact details.
Reality Checks
c222 offers periodic on-screen reality check reminders during gameplay. These notifications display the duration of your current session and your net win/loss position, prompting you to evaluate whether you wish to continue. Reality checks are a simple but effective way to stay aware of time spent and money wagered during a gaming session.
24/7 Support Access
Our dedicated support team is available around the clock via live chat and email at [email protected]. If you are concerned about your gambling habits, or those of someone close to you, our team can provide guidance, activate responsible gaming tools on your behalf, and connect you with relevant support organisations serving Bangladesh players.
Recognising Problem Gambling
Gambling becomes a problem when it begins to interfere with your daily life, finances, relationships, or mental health. The following signs may indicate that gambling is no longer just entertainment. If you recognise several of these in yourself or someone you know, please reach out for support.
Important: If you recognise three or more of the signs listed above in your own behaviour, we strongly encourage you to contact c222 support immediately to activate a time-out or self-exclusion. You can also seek free, confidential guidance from mental health and addiction support services operating in Bangladesh. Remember: taking action early makes a significant difference to outcomes.
Your Control Panel
c222 places a full suite of responsible gaming controls directly in the hands of every registered player. All tools can be activated through your account settings or by contacting our support team at any time, day or night.
How to access your tools: Log in to your c222 account, navigate to Account Settings, and select the Responsible Gaming tab. All limit, time-out, and self-exclusion controls are available from that single location. Alternatively, contact our 24/7 support team via live chat or email and a support agent will activate any tool on your behalf within minutes.
Cooling-Off Period for Limit Increases: To protect players, c222 applies a mandatory 72-hour review period before any deposit limit increase takes effect. Reductions, time-outs, and self-exclusions take effect immediately upon request — no delay, no exceptions.
c222 allows you to set a maximum deposit amount on a daily, weekly, or monthly basis. Limits apply to all deposit methods including bKash, Nagad, Rocket, Upay, and bank transfers. You can set multiple limits simultaneously — for example, a ৳2,000 daily limit alongside a ৳10,000 monthly cap.
To set a deposit limit: go to Account Settings → Responsible Gaming → Deposit Limits. Enter your preferred amount and the period, then confirm. The limit activates immediately. To reduce a limit, the reduction also takes effect immediately. To increase a previously set limit, a 72-hour cooling-off period applies before the new, higher limit becomes active.
Session time limits allow you to pre-define a maximum duration for each gambling session — from as little as 30 minutes up to a maximum of 8 hours. When your session limit is approaching, c222 will display a clear on-screen countdown notification. When the limit is reached, the session will end and you will be prompted to either log out or extend within your set parameters.
This tool is particularly useful for players who enjoy late-night sessions and want to ensure that gambling does not encroach on sleep, work, or family time. Session limits can be set or adjusted at any time from the Responsible Gaming section of your account.
A time-out temporarily suspends your c222 account for a period of your choosing: 24 hours, 48 hours, 7 days, 14 days, or 30 days. During a time-out, you cannot log in, deposit, or place any bets or casino wagers. Any pending withdrawals will continue to be processed normally.
A time-out cannot be reversed before its scheduled end date — this is intentional, as the feature is designed to give you a genuine, uninterrupted break. When the time-out expires, your account is automatically reactivated and you may log in as normal. If you feel a longer break is needed, please consider the self-exclusion option instead.
Self-exclusion is c222's most comprehensive responsible gaming measure. When you self-exclude, your c222 account is permanently closed for a minimum period of 6 months, 12 months, 3 years, or permanently. During the exclusion period, you cannot reopen the account under any circumstances. c222 will also remove your details from all marketing lists and will not send any promotional communications.
Self-exclusion requests are irreversible during the selected period. After the minimum exclusion period has elapsed, you may contact c222 support to request reactivation. A mandatory 7-day reflection period is applied before reactivation, during which c222 may provide information about responsible gaming support organisations to assist with your decision. Choosing permanent self-exclusion cannot be reversed at any future point.
To activate self-exclusion, contact c222 support via live chat or email at [email protected]. Our team will process the request immediately and confirm account closure in writing.
c222 provides two complementary awareness tools to help you stay informed about your gambling activity. Reality Checks are in-session notifications that appear at intervals you select (every 30, 60, or 90 minutes), displaying your session duration and current net position. Activity Statements are downloadable summaries of your betting, deposit, and withdrawal history over a selected period.
Activity Statements are available from the Transaction History section of your account and can be downloaded in PDF format. Reviewing your activity statement regularly is one of the most effective ways to maintain an accurate understanding of your gambling spending over time, particularly across bKash and Nagad deposit sessions which can be easy to underestimate cumulatively.
How Do You Rate Yourself?
Answer these questions honestly to get a sense of whether your gambling habits remain healthy and in control. This is a personal reflection tool — your answers are not recorded or shared.
1. Do you set a budget before you start gambling and stick to it?
2. Have you ever borrowed money or sold possessions to fund gambling?
3. Do you feel in control of how much time you spend gambling?
4. Has gambling caused stress, arguments, or financial difficulty in your household?
5. Do you chase losses by placing larger bets to try to recover?
Our Responsible Gaming Philosophy
c222 was built with the explicit understanding that gambling, when approached without discipline and awareness, can lead to serious personal and financial harm. That is why responsible gaming is not a peripheral concern at c222 — it is built into the core of how we operate. Every feature, every promotion, and every player interaction is evaluated against the question: does this support healthy, sustainable play?
We recognise that the majority of our players in Bangladesh — whether they are following BPL cricket, placing bets on IPL T20 matches, or enjoying slots and live casino games — engage with gambling as a recreational pastime. For those players, c222 provides a secure, fair, and entertaining environment. For the smaller proportion of players who may develop a problematic relationship with gambling, c222 is equally committed to providing immediate, meaningful intervention.
Setting Limits That Work for You
The single most effective responsible gaming measure is a pre-set deposit limit. Research consistently shows that players who define their gambling budget before starting a session lose significantly less than those who make spending decisions in the moment, when the excitement of gameplay impairs judgment. c222 makes it straightforward to set limits via bKash, Nagad, Rocket, or any other supported payment method.
We recommend every new c222 player set a monthly deposit limit as one of their first account actions. A sensible starting point is to decide the maximum amount of money you are genuinely comfortable losing in a month — not winning, but losing — and set that as your cap. Gambling should never be funded by money earmarked for rent, groceries, utility bills, school fees, or any other essential household expense.
Gambling and Mental Health
Problem gambling has a well-documented relationship with mental health challenges including anxiety, depression, and stress. In Bangladesh, social and cultural pressures can make it particularly difficult for individuals to acknowledge and seek help for gambling-related difficulties. c222 wants all players to know that seeking help is a sign of strength, not weakness, and that our support team will always respond with professionalism, empathy, and complete confidentiality.
If you are gambling to escape negative emotions — loneliness after Eid, financial stress, work pressure, or relationship difficulties — that is an important signal that gambling may be serving an unhealthy purpose in your life. c222 encourages any player in this situation to speak with our support team, activate a time-out, and consider connecting with a mental health professional.
Protecting Young People
c222 strictly enforces its 21+ age restriction and employs identity verification to prevent underage access. Parents and guardians in Bangladesh who share internet-connected devices with children are encouraged to use parental control software to block access to gambling websites. If you suspect that a minor has accessed the c222 platform, please report this to us immediately at [email protected] so that the account can be reviewed and closed without delay.
When to Seek Professional Help
c222's responsible gaming tools are powerful first-line measures, but they are not a substitute for professional addiction support. If you or someone you know is struggling with compulsive gambling behaviour, please seek advice from a qualified mental health practitioner or addiction counsellor. Our support team can provide guidance on accessing appropriate services available to players in Bangladesh. Remember: c222 is on your side, and asking for help is always the right move.
Remember: Gambling is entertainment, not a guaranteed income strategy. Every game of chance — whether it is a cricket bet on a BPL match or a spin on a slot — carries the possibility of loss. Never gamble with money you cannot afford to lose, and never allow losses to drive your next decision. c222 is here to ensure your experience remains positive, controlled, and genuinely enjoyable.
We Are Here to Support You
Whether you need to activate a responsible gaming tool, discuss your account, or simply talk to someone, c222's support team is available 24 hours a day, 7 days a week, including during Eid, Ramadan, and all public holidays in Bangladesh.
Live Chat Support
Connect instantly with a c222 support agent via live chat. Available 24/7, live chat is the fastest way to activate deposit limits, request a time-out, or start a self-exclusion. Our agents are trained in responsible gaming best practices and will treat your inquiry with full confidentiality.
Response time: Under 2 minutes (Bangladesh Standard Time, UTC+6)
Email Support
For detailed account inquiries, self-exclusion requests, or if you need written confirmation of a responsible gaming measure being applied, contact our team by email. All responsible gaming emails are handled by a dedicated welfare team with priority response times.
Response time: Within 4 hours
Account Self-Service
Many responsible gaming controls can be activated directly from your c222 account without needing to contact support. Log in, navigate to Account Settings, and select Responsible Gaming to access all deposit limit, session limit, time-out, and self-exclusion tools immediately.
Available at any time via your account dashboard
If gambling is causing you serious distress: Please step away from the platform immediately. Activate a time-out or self-exclusion by contacting our live chat team right now. Speak to a trusted family member or friend. Seek guidance from a qualified mental health professional. Your wellbeing is more important than any game or bet. c222's support team is here for you, without judgment, at any hour.
Play Smart. Play Safe. Enjoy c222.
Responsible gaming is at the heart of everything we do. When you are ready to enjoy cricket betting, slots, live casino, or fishing games, c222 is here with the tools and support to keep your experience positive and in control.