c222 Privacy Policy

1. Introduction

c222 ("the Platform", "we", "us", "our") operates as an online sports betting and casino entertainment service available to players in Bangladesh. We are committed to safeguarding the privacy and personal data of every individual who interacts with our platform. This Privacy Policy sets out in clear, formal terms the manner in which c222 collects, processes, stores, shares, and protects personal information in connection with the provision of our services.

This Privacy Policy should be read alongside the c222 Terms and Conditions, which together form the complete agreement governing the relationship between c222 and its registered players. Where a conflict arises between this Privacy Policy and the Terms and Conditions in relation to data-specific matters, this Privacy Policy shall prevail.

c222 recognises that the players who use our platform — across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — place significant trust in us when they share their personal information. We do not take that trust lightly. Every data-handling practice described in this document reflects our genuine commitment to transparency, data minimisation, and responsible stewardship of player information.

2. Data We Collect

2.1 Registration and Identity Data

When you create a c222 account, we collect the personal information necessary to establish and verify your identity. This includes your full legal name, date of birth, residential address in Bangladesh, email address, and mobile telephone number. Where identity verification (KYC) is required, we may additionally collect a copy of a government-issued identity document such as your National Identity Card (NID), passport, or birth certificate.

2.2 Financial and Payment Data

To facilitate deposits and withdrawals, c222 collects payment-related information including references associated with your bKash, Nagad, Rocket, or Upay mobile wallet, bank account details for supported institutions including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank, and tokenised card references for Visa and Mastercard transactions. c222 does not store full card numbers or mobile banking PINs at any point. Full payment credentials are handled exclusively by certified third-party payment processors.

2.3 Technical and Device Data

When you visit or use the c222 platform, our servers automatically record certain technical information. This includes your IP address, the type of device you are using (mobile, desktop, or tablet), your browser type and version, your operating system, the date and time of your visit, the pages you navigate, the duration of your session, and error or crash reports where applicable. This data is collected automatically and does not require your active input.

2.4 Gameplay and Betting Data

c222 maintains records of all gaming and betting activity conducted through your account. This includes details of bets placed on cricket, football, and other sports markets, casino game sessions including slots, live dealer tables, and fishing games, transaction amounts, outcomes, and the timestamps of all activity. This data is retained for regulatory compliance, fraud prevention, dispute resolution, and responsible gaming monitoring purposes.

2.5 Communication and Support Data

If you contact c222's support team via live chat or email, we retain records of those communications including the content of your messages, the date and time of contact, and the resolution provided. These records are used to resolve disputes, improve our customer service quality, and maintain an audit trail for compliance purposes.

3. How We Collect Your Data

3.1 Directly From You

The majority of personal data c222 holds is provided directly by you during the account registration process, when completing identity verification, when making deposits or withdrawal requests, when contacting our support team, and when updating your account profile or communication preferences.

3.2 Automatically Through Platform Use

Technical and usage data is collected automatically as a function of your interaction with the c222 website. Our servers log access requests and session data in real time. Cookies and similar tracking technologies may also be used to collect certain browsing data as described in Section 6 of this Policy.

3.3 From Third-Party Verification Providers

Where identity verification is required, c222 may receive confirmation data from third-party KYC and anti-money laundering (AML) service providers. These providers verify the authenticity of identity documents and cross-reference personal details against relevant databases as part of the player onboarding or periodic review process. c222 selects KYC partners who operate under equivalent data protection standards.

3.4 From Payment Processors

c222's integrated payment partners may share transaction status updates and reference data with our platform to confirm successful deposits and process withdrawal requests. The scope of data shared from payment processors is limited to what is operationally necessary for completing financial transactions on the platform.

4. How We Use Your Data

c222 uses the personal data it collects for the following purposes:

• Account Management: Creating, maintaining, and securing your c222 player account, including authenticating your identity on each login.
• Service Delivery: Processing your bets, casino game sessions, deposits, and withdrawals accurately and in a timely manner.
• Identity Verification: Conducting KYC checks as required to confirm that you meet the 21+ age requirement and to satisfy anti-money laundering obligations.
• Fraud Prevention and Security: Monitoring account activity for signs of fraudulent behaviour, unauthorised access, money laundering, or other prohibited conduct as defined in the c222 Terms and Conditions.
• Responsible Gaming: Analysing gameplay patterns to identify signs of problem gambling behaviour, enabling c222 to offer timely interventions such as deposit limit prompts, session reminders, or self-exclusion recommendations.
• Customer Support: Resolving account queries, payment disputes, technical issues, and complaints efficiently using the information held on your account.
• Platform Improvement: Using aggregated, anonymised usage data to understand how players interact with c222's interface and to improve the design, performance, and content of the platform.
• Marketing Communications: Sending you relevant promotional offers, bonus announcements, and seasonal campaigns where you have provided your consent to receive such communications.
• Legal and Regulatory Compliance: Retaining records as required under applicable financial, anti-money laundering, and data protection regulations.

5. Data Sharing and Disclosure

5.1 Payment Service Providers

To process financial transactions, c222 shares the minimum necessary payment reference data with integrated payment processors including the operators of bKash, Nagad, Rocket, Upay, and card processing networks for Visa and Mastercard. These partners are contractually bound to use your data only for the specific purpose of processing the relevant transaction and are prohibited from using it for any other purpose.

5.2 Identity Verification Partners

Where KYC verification is required, c222 shares identity documents and personal details with certified identity verification service providers. These providers operate under data protection agreements with c222 and are required to maintain the confidentiality and security of all data processed on our behalf.

5.3 Game Content Providers

Third-party game studios and content providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive limited session and account reference data to the extent necessary to enable their games to function correctly within the c222 platform. These providers do not receive your full personal profile or financial details.

5.4 Legal and Regulatory Disclosure

c222 may disclose personal data to law enforcement agencies, regulatory authorities, or judicial bodies where required to do so by applicable law or where we reasonably believe that disclosure is necessary to protect the rights, property, or safety of c222, its players, or the general public. Such disclosures are made only to the extent required and will not be broader than legally mandated.

5.5 No Sale of Personal Data

c222 does not sell, rent, trade, or otherwise commercially transfer the personal data of its players to any third party for that third party's own marketing or commercial purposes. Any data shared with external parties is governed by formal data processing agreements and is strictly limited to the operational purposes described in this section.

6. Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device by the c222 website when you visit. They enable the platform to recognise your browser, maintain your login session, remember your preferences, and gather analytical data about how the site is used. Cookies do not contain executable code and cannot access other data stored on your device.

6.2 Types of Cookies Used by c222

• Essential Cookies: Required for the c222 platform to function. These include session authentication cookies that keep you logged in during an active session. Without these cookies, core platform functionality would be unavailable.
• Analytical Cookies: Used to collect anonymised data about how visitors navigate the c222 website — including which pages are visited most frequently, how long sessions last, and where users exit. This data helps us improve the platform experience.
• Functional Cookies: Store your preferences such as display settings, preferred language, and responsible gaming reminder configurations so these do not need to be re-entered on each visit.
• Security Cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious transaction behaviour.

6.3 Managing Your Cookie Preferences

You may adjust your cookie preferences at any time through your browser's settings. Most modern browsers allow you to block or delete cookies, or to receive a notification before a cookie is placed. Please note that disabling essential cookies will affect the functionality of the c222 platform and may prevent you from accessing certain features, including maintaining an active login session.

7. Data Retention

c222 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention guidelines apply:

• Active Account Data: Retained for the duration of your registered account on c222, plus an additional period after account closure as required for compliance purposes.
• Financial Transaction Records: Retained for a minimum of five years from the date of the relevant transaction, in line with standard anti-money laundering record-keeping requirements.
• KYC and Identity Documents: Retained for the duration of the account relationship and for a minimum of five years following account closure or the last transaction, whichever is later.
• Support and Communication Records: Retained for three years from the date of the relevant communication or complaint resolution.
• Technical and Log Data: Retained for up to 12 months from the date of collection, after which it is deleted or anonymised.
• Marketing Preference Records: Retained for the duration of your account or until you withdraw consent for marketing communications, whichever occurs first.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to any individual player.

8. Data Security

c222 implements a range of technical and organisational security measures to protect the personal data of its players against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 128-bit SSL Encryption: All data transmitted between your device and the c222 platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your personal and financial information cannot be intercepted in transit.
• Access Controls: Access to personal data within c222's internal systems is restricted on a strict need-to-know basis. Staff members are granted access permissions only to the data necessary for their specific operational role.
• Secure Data Storage: Personal data is stored on secured servers with firewalls, intrusion detection systems, and regular security auditing to detect and respond to threats in a timely manner.
• No Plain-Text Storage of Credentials: Account passwords and payment authentication credentials are stored using one-way cryptographic hashing. c222's staff members cannot retrieve or view your password in plain text at any time.
• Regular Security Reviews: c222 conducts periodic security assessments and reviews of its data processing infrastructure to identify and address vulnerabilities proactively.

Despite these measures, no online system can guarantee absolute security. In the event of a data breach that is likely to result in a significant risk to the rights of affected players, c222 will notify those players as soon as reasonably practicable and will take all available steps to contain and remediate the breach.

9. Your Privacy Rights

As a c222 player, you have the following rights in relation to the personal data we hold about you:

• Right of Access: You may request a copy of the personal data c222 holds on your account at any time. We will respond to verified access requests within a reasonable timeframe.
• Right to Rectification: If any personal data held by c222 is inaccurate or incomplete, you have the right to request that it be corrected or updated. Minor corrections to contact details and address information can be made directly through your account settings.
• Right to Erasure: Subject to our legal retention obligations, you may request that c222 delete your personal data. Note that data required to be retained for anti-money laundering compliance or dispute resolution purposes cannot be deleted prior to the expiry of the relevant retention period, even upon request.
• Right to Restrict Processing: In certain circumstances, you may request that c222 pause the processing of your personal data — for example, while you contest the accuracy of the data or pending the outcome of an objection to processing.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where c222 relies on legitimate interest as its legal basis. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where c222 processes your data on the basis of consent — such as for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact c222's support team via live chat or by emailing [email protected]. We may need to verify your identity before processing a rights request to ensure the security of your account.

10. Children's Privacy and Age Restriction

c222 strictly prohibits access to and use of its platform by individuals under the age of 21. The c222 service is not directed at, and is not intended for, persons under 21 years of age. c222 does not knowingly collect, process, or retain the personal data of any individual below this age threshold.

If c222 discovers or has reasonable grounds to believe that a registered account is held by an individual under 21 years of age, it will immediately suspend the account, conduct a review, and take appropriate steps including account closure and forfeiture of any associated balance, in accordance with the c222 Terms and Conditions. Any personal data found to have been collected from an underage individual will be promptly deleted upon confirmation of the age violation.

If you believe that a minor has registered a c222 account, please notify our support team immediately at [email protected] so that we may investigate and take swift action.

11. Third-Party Links and Services

The c222 platform integrates third-party game content from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. While c222 takes reasonable steps to ensure that its third-party partners maintain appropriate data protection standards, c222 is not responsible for the privacy practices of these independent entities. Each third-party provider operates under its own privacy framework.

c222 does not include links to external third-party websites on its platform beyond what is strictly necessary for operational integrations. If you navigate away from the c222 platform to any external website, your use of that site is governed by that site's own privacy policy and terms, and c222 accepts no responsibility for how that site handles your data.

12. Marketing Communications

c222 may send you promotional emails, SMS notifications, and in-platform messages about bonuses, new game launches, cricket betting promotions such as those related to BPL, IPL, and T20 World Cup events, seasonal offers tied to events such as Eid, Pohela Boishakh, and Victory Day, and other special campaigns relevant to Bangladesh players — but only where you have given your explicit consent to receive such communications during the registration process or subsequently through your account settings.

You may opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email, adjusting your communication preferences within your c222 account settings, or by contacting our support team and requesting removal from our marketing distribution lists. Withdrawal of marketing consent does not affect your ability to continue using the c222 platform or receiving essential service communications such as account security alerts, transaction confirmations, and support responses.

13. Amendments to This Privacy Policy

c222 reserves the right to amend, update, or replace this Privacy Policy at any time. When material changes are made to the way in which we collect or process personal data, c222 will notify registered players by email or via a prominent notice on the platform, and will update the "Last Updated" date at the top of this document.

Continued use of the c222 platform following notification of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Privacy Policy, you should cease using c222 and may request account closure by contacting our support team. We encourage all players to review this Privacy Policy periodically to stay informed of how c222 protects their data.

14. Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which c222 processes your personal data, please do not hesitate to reach out to our dedicated support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly on the c222 website.
• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24/7, Bangladesh Standard Time (UTC+6).

For formal data subject access requests, erasure requests, or objections to processing, please email us at [email protected] with the subject line "Data Privacy Request" and include your full name and registered email address so we can verify your identity and process your request efficiently. c222 aims to acknowledge all privacy-related correspondence within 48 hours and to provide a full response within 30 calendar days.